Creativity takes courage

dos Ramos Studio

Fine art Acrylic paintings

Return and Refund Policy

"Do you accept returns?"

Because of the nature of my work (time and materials); I do NOT accept returns or exchanges on commissioned pieces once they are completed and shipped out; but please contact me if you have any problems with your order and I will do my best to rectify the situation

I do accept Cancellations of commissioned pieces under 2 conditions. 
1.  If work has not yet been started: You will receive a full refund including any retainer paid.
2. If work has already been started: You will receive a refund minus any retainer paid. (The retainer recoups my lost time and materials.)

Every order, commission, and sale is handled with as much clarity and transparency as possible.  I do my best to represent the art as honestly and clearly as possible but there is no guarantee for a "perfect picture".  My goal is for you to be completely happy with your purchase and I suggest my clients contact me if they have any questions or concerns. Please take the time to read descriptions carefully and to check the colors and pictures on multiple screens.

I do accept returns on items purchased in my Online Gallery and will issue a refund if I am contacted ASAP or at least within 14 days of delivery. The item must be shipped back to my studio in the condition it was received (undamaged and unmodified) to receive a refund. Buyer pays for Return Shipping.  After 14 days of delivery there is less to no chance for any refund.